Shipping & Delivery

 
When will I receive my order?

After you have successfully placed your order, our Customer Service team will conduct a verification process and update you as soon as possible by email and SMS.

After successful verification, you can expect to receive your order within the following time frame:

  • West Malaysia: 2 - 3 working days
  • East Malaysia: 3 - 5 working days

Also, you can check your order status anytime online with our Order Tracking at www.citylinkexpress.com/tracking.html

Can I schedule the delivery of my order?

Our courier service is unable to provide scheduling of deliveries; therefore we can not guarantee delivery of your order for a specific time or date.

Yet you can rest assured we are working closely with our service partners to allow us to better serve you in the future.

What if I am not at home when the package arrives?

You will need to sign a letter of authorization as a confirmation and indicate a second party at the point of purchase to identify the person.

You can also contact our customer service at www.aikka.com.my/contact-form immediately after purchasing to inform us. 

Is there any domestic area cannot deliver to?

Aikka Malaysia can deliver to all domestic areas.

We work in partnership with 2 big logistic companies:  Poslaju, Citylink and also have our own delivery team to serve our customer best.

Does Aikka offer international shipments?

International shipment is not available at Aikka at the moment.

Can Aikka deliver the package to my office?

Aikka will deliver your order following the address you provide during checkout, whether it is your house address or office address.

Can I pick up my order at Aikka office?

You can pick up yourself at aikka office. when you checkout your order Please click pick up button to process pick up service. our Customer Service team will conduct a verification process and update you as soon as possible by email and SMS.